15 Nov 2021

The service triangle is used to market the service to the consumers. It has great importance and its components are essential to the success of any business. The components of service triangle are internal marketing, external marketing and the interactive marketing; the entities of the service triangle are supportive management, system and the competent employees. Internal M...

15 Nov 2021

Social capital refers to our network and our network means our ‘Net Worth’. The network is both outsides and within the organization. It defines how effectively you are connected with people from within your company that you are able to draw onto their expertise and help whenever you require and the extent to which you do that defines your social capital. Organizations provide us with...

15 Nov 2021

For most of us, teamwork is a part of everyday life. There are several ways in which teamwork is important and vital to the success of the company and to the development of each employee. The fundamentals of team work are exquisitely enlightened in the book Gung Ho! by Ken Blanchard and Sheldon Bowles. Gung Ho! process has been used by organizations around the world, and was recognized i...

15 Nov 2021

Critical thinking is the essential feature in sales as we must understand the key difference between “selling things to” people and getting them buy from us. The salespeople who understand the requirements of the client have the competitive edge in the market. To achieve success in sales the salesperson has to utilize all the faculties of the brain. The people expert in the particular fi...

15 Nov 2021

Smarketing is the process of integrating sales and marketing in a business, to achieve growth and become a leading business group the sales and marketing have to be integrated properly. Sales and marketing both should have the same goal. Smarketing brings marketing qualified leads and sales qualified leads. To achieve smarketing “ Speak the same language” –the sales teams and marketin...

15 Nov 2021

Reflective listening is a type of active listening where the listener seeks to understand and ‘Reflect’ what the speaker is saying by repeating or paraphrasing what was said. Reflection has to be accurate either in verbal or non-verbal cues. The reflective listening captures and empathize the speaker and also benefits to bind a rapport with the receiver. The key to reflective listening i...

15 Nov 2021

Leadership is a complete reflection of your management skills, how you develop others, how you polish them, prepare them, and upskill them to move forward. Having said that, the most crucial phase of the leadership cycle is, Being Proactive and Modelling the Way.Now what does being proactive and modelling the way actually mean? For a leader, being proactive is the basic, most important a...

15 Nov 2021

Who is a leader?A leader is someone who directs, visualizes, grows, and succeeds not as an individual but as a team. The five stages guiding you towards the array of leadership are: 1.Position: The Position is a title or certain rights which are advanced to their power to lead. The leader initially starts with a position. Although this is the first step but definitely not the best ...

15 Nov 2021

What is grooming? Grooming is the process of making yourself looks neat and attractive, in other word enhancement of your outer image. Personal grooming entails personal hygiene. Personal grooming can improve self-confidence and enhances the chances of success in many areas of your life. The professionalism, intelligence and the trust people form in you is mainly due to appearance....

15 Nov 2021

The non-verbal communications deliver the message by suppressing the verbal communications. The emotional words cannot speak out are expressed through non-verbal communications. The key factors delivering non-verbal communications are facial expressions, postures, gestures, eye contact, touch and space. For example, if a person asking questions which you think not appropriate for the sit...