15 Nov 2021

Sales & Customer Service 0 Comment
Approaches for Effective Customer Care Customer Care is of the utmost importance when you are running a business of any kind. How well you treat your customers will ensure repetitive business. When you get positive feedback, then you automatically get word-on-mouth publicity, which is not only free, but more effective than any marketing gimmick you may try. So, how can you achieve ...
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15 Nov 2021

Leadership 0 Comment
In 2012, Google set out to investigate what makes the most successful teams and came up with some really innovative secrets of successful projects, works, or teams. The results really piqued curiosity over finding the secrets or keys well defined for successful teams in any organization. The research finally came to an answer, “What actually means to make a great team?” The most astonish...
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13 Nov 2021

Interpersonal Skills 0 Comment
Communication is a bridge between a person and a group of persons to establish an exchange of thoughts. The people will be more interested to lend ears to you and will form a good team only if the communication is good and empathetic. Communication takes places at three levels i.e., noticing with all senses at the physical level, understanding at the intelligence level and accepting at t...
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10 Nov 2021

Leadership 0 Comment
Lead by example
“Leading by example is more effective than leading by command.” Command and control are no more an effective way to lead anymore. Leading through example is what is the need of the hour and plays a very vital role for us. The best practices to get it done in organization are through: 1) Communication Employee communication is important. It is imperative to balance between business ...
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10 Nov 2021

Interpersonal Skills 0 Comment
Communication as we all know is the most important and valuable skill of a professional toolkit. Any segment of your professional life can bring you success if you are an influential communicator. There are majorly four important communication principles that help anyone become an effective communicator in their professional life. Clear Identify the key message that you want to ...
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08 Nov 2021

Leadership 0 Comment
A few years back I was literally on a training & coaching spree across the Middle East! Trained senior executives and leaders in Dubai, Ras Al Khaimah, Bahrain, Saudi Arabia over the week and now returning to Dubai to grab the new year festivities, feeling stretched but stronger than ever before! While the topics I facilitated varied from place to place, I got a good insight into ...
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07 Nov 2021

Sales & Customer Service 0 Comment
CREATING AHA MOMENTS
While Customer Satisfaction is the goal, organizations surely don’t want to stop at that. Customer Delight is what business houses are now striving for. Today, it’s about creating value for our customers. And this was precisely the objective for the “Customer Service Excellence” program we conducted for the staff of SP Jain School of Global Management. S P Jain is an Australian business ...
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07 Nov 2021

Leadership 0 Comment
Leadership leads you towards a better version of yourself. It lets you see a vision of the future and works towards ways to achieve it. Your capability and capacity as a leader determine your effectiveness in other sectors of your life. If you have turned out to be a good leader, you definitely are going to be good at other aspects and similarly, if you have your leadership range still o...
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06 Nov 2021

Interpersonal Skills 0 Comment
Every day we will be practicing certain things to look ourselves as a professional, but still, we lack something which is very essential. First of all, we must know in what we are good, what we are lacking and which one requires more time to practice, to know that post the following questions to yourself every day. What do I look like? The most important fact is the appearance, the...
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06 Nov 2021

Management & HR Training 0 Comment
A dynamic team is a group of individuals coming together through consensus to achieve agreed upon objectives or results. Well, everybody knows dynamic teamwork will lead to a massive success. To build a dynamic team pick smart, effective and reliable team members.   To achieve massive success, the first necessary step is to clearly state the mission and the goals, after that oper...
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