15 Nov 2021

Management & HR Training 0 Comment
Emirates Flight Catering (EKFC) provides in-flight catering and support services for more than 120 airlines flying into or out of Dubai International Airport and has the capacity to produce over 175,000 meals per day. We @Ecube Training & Consulting conducted a Team Building Program for Emirates flight catering which has staff of almost 57 nationalities and cultures. In spite of dive...
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15 Nov 2021

Interpersonal Skills 0 Comment
Empathy is the skill of active listening, it is the identification and understanding of another person’s situation, feelings, motives and approaching an interaction with an open mind. Empathy comes with a sense of responsibility. It may be a sense of responsibility towards the person, both internally and externally. A’s – Acknowledge, Appreciate, Affirm, Assure ACKNOWLEDGE : Acknow...
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15 Nov 2021

Leadership 0 Comment
EMOTIONAL INTELLIGENCE
Emotional Intelligence, as the name suggests, is knowing, understanding, and responding to emotions, overcoming stress in the moment, and being aware of how your words and actions affect others. We do not have a positive mindset all day long. There are moments when we get hyper, or carry stress that we don’t have. It is during those times, that we may unload them on people who do not des...
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15 Nov 2021

Coaching 0 Comment
At all levels, in businesses large and small, managers need to delegate tasks to subordinates. Managers that can delegate wisely are considered as successful and are recognized for their achievements. However the challenge is in identifying what tasks to delegate. For all you know, you could be busy working on tasks that does not need your involvement and attention. As per the article...
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15 Nov 2021

Management & HR Training 0 Comment
Compare – Mark Twain said it best when he said that comparison is the death of joy. Well said indeed because no two people are the same nor are their circumstances. Why then do we so often resort to this despicable C. Comparison will always result in either making one feel superior if he or she perceives the self to be better than the other, or inferior if her or she perceives self ...
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15 Nov 2021

Management & HR Training 0 Comment
Creativity in Workspace Quirky and trendy are not words to explain the runway anymore, its applicable to workspaces too. The days of buttoned up suits, serious workspace has gone and is now replaced by fun, youthful setting. Set in unconventional ways to encourage original ideas and innovation, workspaces these days display an energy, they live and breathe and infuse ideas in the mind...
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15 Nov 2021

Sales & Customer Service 0 Comment
The difference between ordinary and extra ordinary is sometimes just about striving to do little more. This was exactly the focus for the Customer Service Program conducted for one for our most reputed clients ESAG. The Easa Saleh Al Gurg Group (ESAG), founded in 1960, by H.E. Easa Saleh Al Gurg, KCVO, CBE, is a multidivisional conglomerate with 23 companies. This program had a heterogen...
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15 Nov 2021

Interpersonal Skills 0 Comment
We Humans adapt ourselves to any situation, but sometimes, we need a small push. We learn quickly, picking up skills with ease, constantly investigating boundaries and finding new ways to push them. But the flipside? We can just as easily find ourselves growing bored and settling into complacency as the novelty of what was once new wears off. This becomes a problem when we love what we a...
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15 Nov 2021

Sales & Customer Service 0 Comment
While Customer Satisfaction is the goal, organizations surely don’t want to stop at that. Customer Delight is what business houses are now striving for. Today, it’s about creating value for our customers. And this was precisely the objective for the “Customer Service Excellence” program we conducted for the staff of SP Jain School of Global Management. S P Jain is an Australian business ...
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15 Nov 2021

Interpersonal Skills 0 Comment
Composure is a state of being calm and tranquil during pressure-packed moments. In a normal state, the composure of a person is rather charming, behaves inspiring and work highly efficient; however, the composure becomes drastically difficult to handle when the same person is at the peak of pressure. Maintaining composure is sometimes as easy as counting the candies in a jar and sometime...
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