15 Nov 2021

Management & HR Training 0 Comment
Creativity in Workspace Quirky and trendy are not words to explain the runway anymore, its applicable to workspaces too. The days of buttoned up suits, serious workspace has gone and is now replaced by fun, youthful setting. Set in unconventional ways to encourage original ideas and innovation, workspaces these days display an energy, they live and breathe and infuse ideas in the mind...
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15 Nov 2021

Sales & Customer Service 0 Comment
While Customer Satisfaction is the goal, organizations surely don’t want to stop at that. Customer Delight is what business houses are now striving for. Today, it’s about creating value for our customers. And this was precisely the objective for the “Customer Service Excellence” program we conducted for the staff of SP Jain School of Global Management. S P Jain is an Australian business ...
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15 Nov 2021

Coaching 0 Comment
Leaders don’t create followers but they create leaders! They make a subtle shift from ‘driving’ their team members to developing their team members. With the current pipeline shortage of talent and need for a good second in command, this shift becomes critical. This however needs to be done well, in a focused manner and with efficiently. Here is a scientific approach for senior manage...
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15 Nov 2021

Interpersonal Skills 0 Comment
LOGICAL LINK BETWEEN PRODUCTIVITY AND TIME MANAGEMENT If we were asked to come up with one area where we think we can improve, to improve the quality of our work, then most of us would probably say – Time Management. Irrespective of the number of tools available on the market, to help us with Time Management, it is the people who need to make changes in their routines to actually make...
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15 Nov 2021

Interpersonal Skills 0 Comment
The word Etiquette means “a behavior which is considered as polite in society or among members of a particular profession or group”. And E-mail Etiquette simply means, principles of behavior that one should use when writing or answering e-mail messages. E-mail is something we use every day, probably without thinking too much. It’s one the most important communication tools in this day an...
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15 Nov 2021

Sales & Customer Service 0 Comment
Approaches for Effective Customer Care Customer Care is of the utmost importance when you are running a business of any kind. How well you treat your customers will ensure repetitive business. When you get positive feedback, then you automatically get word-on-mouth publicity, which is not only free, but more effective than any marketing gimmick you may try. So, how can you achieve ...
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10 Nov 2021

Interpersonal Skills 0 Comment
Communication as we all know is the most important and valuable skill of a professional toolkit. Any segment of your professional life can bring you success if you are an influential communicator. There are majorly four important communication principles that help anyone become an effective communicator in their professional life. Clear Identify the key message that you want to ...
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