15 Nov 2021

Sales & Customer Service 0 Comment
While Customer Satisfaction is the goal, organizations surely don’t want to stop at that. Customer Delight is what business houses are now striving for. Today, it’s about creating value for our customers. And this was precisely the objective for the “Customer Service Excellence” program we conducted for the staff of SP Jain School of Global Management. S P Jain is an Australian business ...
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15 Nov 2021

Interpersonal Skills 0 Comment
Composure is a state of being calm and tranquil during pressure-packed moments. In a normal state, the composure of a person is rather charming, behaves inspiring and work highly efficient; however, the composure becomes drastically difficult to handle when the same person is at the peak of pressure. Maintaining composure is sometimes as easy as counting the candies in a jar and sometime...
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15 Nov 2021

Leadership 0 Comment
The Covid -19 pandemic has changed our daily life with habits that we weren’t there before. Even the business climate has changed with many companies searching for different ways to stay relevant in the market and to overcome economic problems. Company leaders are still facing questions on what decisions should be taken and how to remain resilient during these times, now and in the futur...
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15 Nov 2021

Leadership 0 Comment
“I will not follow where the path may lead, but I will go where there is no path, and I will leave a trail.” Operational excellence and the emotional intelligence have an equal impact on making a person a 'Path Finder'. Analyze and understand your qualities so as to strengthen them. Brilliant leaders emerge through this process. The development of the leadership brings phenomenal succ...
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15 Nov 2021

Leadership 0 Comment
A real influencer knows the right person to influence and how to influence them. Knowing a person’s emotional disposition, ability to cooperate and reasonability is not a simple task, it can be achieved only if you are a skilled influencer. Influencing is power, an art and also an essential skill that a leader must possess. Not all leaders are experts in influencing others to get work do...
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15 Nov 2021

Leadership 0 Comment
If there is one ingredient that will make an amazing difference to your company, then that would be having a befitting leadership team. Right leadership garners success, poor leadership invites chaos. Apt leaders are hard to find, for a reason – there are so few of them. Smart organisations understand this hard fact and build systems to d...
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15 Nov 2021

Coaching 0 Comment
Leaders don’t create followers but they create leaders! They make a subtle shift from ‘driving’ their team members to developing their team members. With the current pipeline shortage of talent and need for a good second in command, this shift becomes critical. This however needs to be done well, in a focused manner and with efficiently. Here is a scientific approach for senior manage...
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15 Nov 2021

Interpersonal Skills 0 Comment
Situations which require creative thinking are often problems for which there is more than one solution. Creative thinking is a process of breaking down and streamlining our understanding about something in order to gain new insights. Creativity is the ability to go beyond the routine and obvious, and reject the traps of repetition. This was precisely the focus of the leadership program ...
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15 Nov 2021

Interpersonal Skills 0 Comment
In today’s business environment, as well as in academia, the use of technology such as PowerPoint slides or more recently, Prezi is not only commonplace but also essential. However, the PowerPoint slides are not the end… they are a means to an end. They are a tool in our massive toolkit of communication skills to convey a message that is concise, clear and effective. You may be making...
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