15 Nov 2021

Leadership 0 Comment
If there is one ingredient that will make an amazing difference to your company, then that would be having a befitting leadership team. Right leadership garners success, poor leadership invites chaos. Apt leaders are hard to find, for a reason – there are so few of them. Smart organisations understand this hard fact and build systems to d...
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15 Nov 2021

Coaching 0 Comment
Leaders don’t create followers but they create leaders! They make a subtle shift from ‘driving’ their team members to developing their team members. With the current pipeline shortage of talent and need for a good second in command, this shift becomes critical. This however needs to be done well, in a focused manner and with efficiently. Here is a scientific approach for senior manage...
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15 Nov 2021

Interpersonal Skills 0 Comment
Situations which require creative thinking are often problems for which there is more than one solution. Creative thinking is a process of breaking down and streamlining our understanding about something in order to gain new insights. Creativity is the ability to go beyond the routine and obvious, and reject the traps of repetition. This was precisely the focus of the leadership program ...
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15 Nov 2021

Interpersonal Skills 0 Comment
In today’s business environment, as well as in academia, the use of technology such as PowerPoint slides or more recently, Prezi is not only commonplace but also essential. However, the PowerPoint slides are not the end… they are a means to an end. They are a tool in our massive toolkit of communication skills to convey a message that is concise, clear and effective. You may be making...
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15 Nov 2021

Interpersonal Skills 0 Comment
LOGICAL LINK BETWEEN PRODUCTIVITY AND TIME MANAGEMENT If we were asked to come up with one area where we think we can improve, to improve the quality of our work, then most of us would probably say – Time Management. Irrespective of the number of tools available on the market, to help us with Time Management, it is the people who need to make changes in their routines to actually make...
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15 Nov 2021

Interpersonal Skills 0 Comment
The word Etiquette means “a behavior which is considered as polite in society or among members of a particular profession or group”. And E-mail Etiquette simply means, principles of behavior that one should use when writing or answering e-mail messages. E-mail is something we use every day, probably without thinking too much. It’s one the most important communication tools in this day an...
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15 Nov 2021

Sales & Customer Service 0 Comment
Approaches for Effective Customer Care Customer Care is of the utmost importance when you are running a business of any kind. How well you treat your customers will ensure repetitive business. When you get positive feedback, then you automatically get word-on-mouth publicity, which is not only free, but more effective than any marketing gimmick you may try. So, how can you achieve ...
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07 Nov 2021

Sales & Customer Service 0 Comment
CREATING AHA MOMENTS
While Customer Satisfaction is the goal, organizations surely don’t want to stop at that. Customer Delight is what business houses are now striving for. Today, it’s about creating value for our customers. And this was precisely the objective for the “Customer Service Excellence” program we conducted for the staff of SP Jain School of Global Management. S P Jain is an Australian business ...
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07 Nov 2021

Leadership 0 Comment
Leadership leads you towards a better version of yourself. It lets you see a vision of the future and works towards ways to achieve it. Your capability and capacity as a leader determine your effectiveness in other sectors of your life. If you have turned out to be a good leader, you definitely are going to be good at other aspects and similarly, if you have your leadership range still o...
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06 Nov 2021

Interpersonal Skills 0 Comment
Every day we will be practicing certain things to look ourselves as a professional, but still, we lack something which is very essential. First of all, we must know in what we are good, what we are lacking and which one requires more time to practice, to know that post the following questions to yourself every day. What do I look like? The most important fact is the appearance, the...
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