15 Nov 2021

A real influencer knows the right person to influence and how to influence them. Knowing a person’s emotional disposition, ability to cooperate and reasonability is not a simple task, it can be achieved only if you are a skilled influencer. Influencing is power, an art and also an essential skill that a leader must possess. Not all leaders are experts in influencing others to get work do...

15 Nov 2021

If there is one ingredient that will make an amazing difference to your company, then that would be having a befitting leadership team. Right leadership garners success, poor leadership invites chaos. Apt leaders are hard to find, for a reason – there are so few of them. Smart organisations understand this hard fact and build systems to d...

15 Nov 2021

Leaders don’t create followers but they create leaders! They make a subtle shift from ‘driving’ their team members to developing their team members. With the current pipeline shortage of talent and need for a good second in command, this shift becomes critical. This however needs to be done well, in a focused manner and with efficiently. Here is a scientific approach for senior manage...

15 Nov 2021

Situations which require creative thinking are often problems for which there is more than one solution. Creative thinking is a process of breaking down and streamlining our understanding about something in order to gain new insights. Creativity is the ability to go beyond the routine and obvious, and reject the traps of repetition. This was precisely the focus of the leadership program ...

15 Nov 2021

In today’s business environment, as well as in academia, the use of technology such as PowerPoint slides or more recently, Prezi is not only commonplace but also essential. However, the PowerPoint slides are not the end… they are a means to an end. They are a tool in our massive toolkit of communication skills to convey a message that is concise, clear and effective. You may be making...

15 Nov 2021

LOGICAL LINK BETWEEN PRODUCTIVITY AND TIME MANAGEMENT If we were asked to come up with one area where we think we can improve, to improve the quality of our work, then most of us would probably say – Time Management. Irrespective of the number of tools available on the market, to help us with Time Management, it is the people who need to make changes in their routines to actually make...

15 Nov 2021

The word Etiquette means “a behavior which is considered as polite in society or among members of a particular profession or group”. And E-mail Etiquette simply means, principles of behavior that one should use when writing or answering e-mail messages. E-mail is something we use every day, probably without thinking too much. It’s one the most important communication tools in this day an...

15 Nov 2021

Approaches for Effective Customer Care Customer Care is of the utmost importance when you are running a business of any kind. How well you treat your customers will ensure repetitive business. When you get positive feedback, then you automatically get word-on-mouth publicity, which is not only free, but more effective than any marketing gimmick you may try. So, how can you achieve ...

07 Nov 2021

CREATING AHA MOMENTS
While Customer Satisfaction is the goal, organizations surely don’t want to stop at that. Customer Delight is what business houses are now striving for. Today, it’s about creating value for our customers. And this was precisely the objective for the “Customer Service Excellence” program we conducted for the staff of SP Jain School of Global Management. S P Jain is an Australian business ...